Shipping policy

UK Delivery

 

We are posting out shipped orders via the Royal Mail 48hr Tracked service (please allow 24hrs for packing):
You'll receive shipping notifications via email. 
Please allow up to 3 to 5 working days for delivery. Please note that the shipping service offered above is not a guaranteed service but a timeframe aim for Royal Mail to adhere to.
   
If you need an item quickly, please contact us via hello@rosethestore.co.uk prior to placing your order and we will endeavour to arrange the relevant service.
Whilst we aim for orders to be delivered in the time frames advised, it is not guaranteed as courier services are ultimately out of our control.


 

Click & Collect

You'll be emailed when your order is ready to be collected. It's normally ready between 24-48hrs.

 
 

Overseas Delivery

We ship to the countries listed below:
United States Of America, Canada, United Arab Emirates £23
Ireland, Austria, Belgium, Denmark, France, Germany, Guernsey, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Spain, Switzerland £15
Finland, Greece, Norway, Poland, Portugal, Sweden £20
Australia, New Zealand £23
 
Please allow 7 – 10 working days for delivery to Europe and 10 – 14 working days to the rest of the world.


ROSE the store is based in the U.K. Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain details of these charges.


If you live in a country not listed above then please contact us at hello@rosethestore.co.uk before making a purchase online and we can provide you with a shipping quote



Other Delivery Information:

With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given. If your order is returned to sender due to multiple unsuccessful delivery attempts you will be liable to pay the return shipping charges. Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.