DELIVERIES & RETURNS
Click & Collect
|United States Of America, Canada, United Arab Emirates||£23|
|Ireland, Austria, Belgium, Denmark, France, Germany, Guernsey, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Spain, Switzerland||£15|
|Finland, Greece, Norway, Poland, Portugal, Sweden||£20|
|Australia, New Zealand||£23|
ROSE the store is based in the U.K. Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain details of these charges.
If you live in a country not listed above then please contact us at email@example.com before making a purchase online and we can provide you with a shipping quote
Other Delivery Information:
With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given. If your order is returned to sender due to multiple unsuccessful delivery attempts you will be liable to pay the return shipping charges. Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.
Please note ROSE the store returns policy is strictly 14 days for a refund or exchange on unworn and unused goods in their original condition with all labels and tags still attached. We cannot offer refunds or exchanges on unwanted earrings or perfumes. Earrings and perfumes are non-returnable unless faulty.
Refunds or Exchanges will not be issued on items where the request to return or exchange your order is made outside our 14 day policy. Your 14 day return policy begins on the day you receive your order.
You will be responsible for the return shipping costs.
To return your order please email us at firstname.lastname@example.org to notify us of your intentions within 7 days of receipt of your purchase and fill out the returns form enclosed in your parcel and return it with your item. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, however it may take a little longer to appear on your bank statement and may take longer during busy periods such as Christmas and Sale times.
On the rare occasion there is a problem with an item, please do not worry, we're here to help!
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
A snapped chain is not a manufacturing fault.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Please send photos of the fault via email to email@example.com stating the problem and your online order details. If the item was purchased in store then please bring your receipt with you.
Please follow the steps below to make an exchange:
1. Contact us via email: firstname.lastname@example.org with your name and order number. Please state the item/s you are returning and what you wish to exchange them for with the details of the new product/s you wish to exchange for (this enables us to put the item on hold and confirm that we have it in stock)
3. If there is a difference in payment we will contact you to process this before the new item is dispatched .
4. Receive a confirmation email of when the new item has been sent Late Returns: