We are posting out shipped orders via the Royal Mail 48hr Tracked service (please allow 24hrs for packing):
You'll receive shipping notifications via email.
Please allow up to 3 to 5 working days for delivery. Please note that the shipping service offered above is not a guaranteed service but a timeframe aim for Royal Mail to adhere to.
If you need an item quickly, please contact us via firstname.lastname@example.org prior to placing your order and we will endeavour to arrange the relevant service.
Whilst we aim for orders to be delivered in the time frames advised, it is not guaranteed as courier services are ultimately out of our control.
Please Note: FREESHIPPING code - This cannot be combined with any other discount code.
Click & Collect
You'll be emailed when your order is ready to be collected. It's normally ready between 24-48hrs.
We ship to the countries listed below:
|United States Of America, Canada, United Arab Emirates
|Ireland, Austria, Belgium, Denmark, France, Germany, Guernsey, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Spain, Switzerland
|Finland, Greece, Norway, Poland, Portugal, Sweden
|Australia, New Zealand
Please allow 7 – 10 working days for delivery to Europe and 10 – 14 working days to the rest of the world.
ROSE the store is based in the U.K. Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain details of these charges.
If you live in a country not listed above then please contact us at email@example.com before making a purchase online and we can provide you with a shipping quote
Other Delivery Information:
With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given. If your order is returned to sender due to multiple unsuccessful delivery attempts you will be liable to pay the return shipping charges. Due to shipping laws we are unable to send Perfumes, Oils or Fragrances internationally.
Please note ROSE the store returns policy is strictly 7 days for a refund or 14 days for an exchange or credit note on unworn and unused goods in their original condition with all labels and tags still attached. We cannot offer refunds or exchanges on unwanted earrings or perfumes. Earrings and perfumes are non-returnable unless faulty.
SALE items purchased in store are valid for exchange or credit only within 14 days from the date of purchase.
Refunds or Exchanges will not be issued on items where the request to return or exchange your order is made outside our 7/14 day policy. Your 7 day return policy begins on the day you receive your order.
You will be responsible for the return shipping costs.
To return your order please email us at firstname.lastname@example.org
to notify us of your intentions within 7 days of receipt of your purchase and fill out the returns form enclosed in your parcel and return it with your item. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, however it may take a little longer to appear on your bank statement and may take longer during busy periods such as Christmas and Sale times.
On the rare occasion there is a problem with an item, please do not worry, we're here to help!
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
A snapped chain is not a manufacturing fault.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
Please send photos of the fault via email to email@example.com
stating the problem and your online order details. If the item was purchased in store then please bring your receipt with you.
We are happy to exchange any items, excluding earrings, within 14 working days. If you wish to make an exchange then simply contact us before you return your parcel, just to ensure we have the item you require in stock.
Please follow the steps below to make an exchange:
1. Contact us via email: firstname.lastname@example.org
with your name and order number. Please state the item/s you are returning and what you wish to exchange them for with the details of the new product/s you wish to exchange for (this enables us to put the item on hold and confirm that we have it in stock)
3. If there is a difference in payment we will contact you to process this before the new item is dispatched .
4. Receive a confirmation email of when the new item has been sent Late Returns:
You have 14 working days from when you receive your parcel to return your items back to us, using the method stated. If the goods are returned outside of this time frame then it will not be accepted.